Return & Refund Policy

Last updated 21.07.2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, place the item securely in its original packaging, and mail your return to the following address:

 

theBrightHippo

Attn: Returns

99 Union dr,

Papamoa,

New Zealnd 

Or 

44 Im Bleichetal,

Ortenberg,

Germany

63683

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

        

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

thebrighthippo@gmail.com

 

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Kivvii

YOU BUY A BOOK. WE PLANT A TREE.

Im Bleichetal
Ortenberg

Germany, 63683

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